以S公司網路通訊代工廠為本研究對象，利用層級分析法(Analytic Hierarchy Process)建立新產品開發關鍵成功因素的層級架構與準則，第一層是目標，不進行分析；以第二層四大主準則：市場導向、內部資源與技術能力、團隊合作與組織文化、專案管理及十九項次準則進行分析。以系統科學化的分析方法，取得新產品開發關鍵成功因素的重要性排名，掌握關鍵成功因素重要性排名，可幫助公司或其他網通產業優化產品開發流程，及幫助決策者做決策及策略制定時做為參考的依據，提升在市場競爭中的地位。 ;This study investigates the critical success factors in new product development, focusing specifically on the telecommunications industry, which continues to grow significantly driven by global internet proliferation and technological innovations. With the increasing demands of IoT, AI, and high-performance networks, telecommunications equipment plays a crucial role. The motivation for this research stems from the relative lack of studies on critical success factors specific to the telecommunications industry, as well as internal challenges faced by companies in communication and resource management during new product development.
The study focuses on S Company, a telecommunications contract manufacturer, utilizing the Analytic Hierarchy Process (AHP) to establish a hierarchical framework and criteria for identifying critical success factors in new product development. The first layer represents the objectives and is not analyzed. The second layer includes four primary criteria: market orientation, internal resources and technological capabilities, teamwork and organizational culture, and project management, alongside nineteen sub-criteria. Through a systematic analytical approach, the study ranks the importance of critical success factors in new product development, providing insights that can assist companies in the telecommunications industry in optimizing their product development processes. These insights also serve as a reference for decision-makers in making informed decisions and formulating strategies to enhance their competitive position in the market.
