影響台灣製造業績效表現之因素探討：精實、供應鏈敏捷性與服務效能的觀點

NCUIR > School of Management at National Central University > Graduate Institute of Business Administration > Electronic Thesis & Dissertation > Item 987654321/94884

Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/94884

Title:	影響台灣製造業績效表現之因素探討：精實、供應鏈敏捷性與服務效能的觀點
Authors:	巫巧如;巫
Contributors:	企業管理學系
Keywords:	硬性精實;軟性精實;供應鏈敏捷性;服務效能;財務績效;Hard lean;Soft lean;Supply chain agility;Service effectiveness;Financial performance
Date:	2024-07-16
Issue Date:	2024-10-09 15:35:30 (UTC+8)
Publisher:	國立中央大學
Abstract:	本研究旨在探討精實管理和供應鏈敏捷性對有進行全球布局的台灣上市製造業之服務效能的影響，進一步了解有進行服務轉型的製造業者之財務績效表現如何，其中精實更拆分成技術導向的硬性精實與人本管理的軟性精實，分開探討兩者可能帶來的影響，並且提出一個整合的模型。　　本研究以105份企業樣本來進行實證分析，探討硬性、軟性精實與供應鏈敏捷性的關係，以及三者在服務效能上的表現，是否能夠幫助製造業者提升財務績效。研究中是採用偏最小平方結構方程模型 (PLS-SEM) 此方法做分析，並建立一個將上述構面做結合的研究模型來進行驗證。確認硬性精實、軟性精實與供應鏈敏捷性是否為台灣上市製造業建立服務效能的前提，並且會對財務績效產生影響。　　由於軟性精實時常被忽略或是比較不被看重，因此這是本研究將精實原則拆分成硬性精實與軟性精實做進一步研究的主因，並得出兩種精實對於供應鏈敏捷性和服務效能有不同程度的影響，最終研究結果顯示，製造業所建立出的服務效能，會對於財務績效有顯著的提升，但不同產業別、業務往來國家不同的製造業者則需要根據自身狀況做硬性精實、軟性精實與供應鏈敏捷性間的配置，以獲得最佳的財務績效。 ;This study aims to explore the impact of lean management and supply chain agility on the service effectiveness of Taiwan′s publicly listed manufacturing companies with a global footprint. It further examines the financial performance of manufacturers undergoing service transformation. Lean management is divided into hard lean and soft lean to separately investigate their potential impacts and propose an integrated model. 　　Empirical analysis is conducted using a sample of 105 cases to examine the relationships among hard lean, soft lean, and supply chain agility, as well as their combined effect on service effectiveness and financial performance. The study employs Partial Least Squares Structural Equation Modeling (PLS-SEM) to analyze and validate a research model that integrates these constructs. It aims to confirm whether hard lean, soft lean, and supply chain agility are prerequisites for establishing service effectiveness in Taiwan′s publicly listed manufacturing companies and whether these factors influence financial performance. 　　Since soft lean is often overlooked or undervalued, this study separates lean principles and finds that hard lean and soft lean have different degrees of impact on supply chain agility and service effectiveness. The final research results show that the service effectiveness established by manufacturers significantly enhances financial performance. However, manufacturers in different industries and with varying international business interactions need to adjust the configurations of hard lean, soft lean, and supply chain agility based on their specific situations.
Appears in Collections:	[Graduate Institute of Business Administration] Electronic Thesis & Dissertation

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