團隊多樣性與識人智能對團隊績效表現之影響

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题名:	團隊多樣性與識人智能對團隊績效表現之影響
作者:	何品萱;He, Pin-Shiuan
贡献者:	人力資源管理研究所
关键词:	團隊多樣性;識人智能;團隊績效;Team Diversity;Personal Intelligence;Team Performance
日期:	2025-08-13
上传时间:	2025-10-17 09:31:36 (UTC+8)
出版者:	國立中央大學
摘要:	近年來，團隊合作已成為企業不可或缺的互動模式之一。團隊成員在性別、年齡、專業與文化背景的差異可能對溝通、互動，甚至整體績效表現產生影響。如何妥善管理團隊多樣性並協助團隊成員發揮潛能，已成為一項重要的研究議題。 John Mayer於2008年提出了識人智能(Personal Intelligence, PI)，指的是一種能透過觀察與相處，正確推論出他人性格，敏銳察覺其情緒以及情感需求，並以此調整自己與他人的互動策略、做出適當行動的能力。因此，識人智能在團隊中可能有助於促進良好的溝通與合作氛圍。本研究探討團隊多樣性與識人智能對團隊績效表現之影響，並檢驗識人智能在團隊多樣性以及團隊績效表現之間的調節效果。研究對象為大學及研究所學生，總計回收183份有效樣本，分屬48個團隊。研究結果顯示，團隊多樣性中的性別與屆別多樣性對團隊績效表現有負向顯著影響，且識人智能會正向調節屆別多樣性與團隊績效表現之間的負向關係，故識人智能在個人層次的調節效果獲得部分支持。;In recent years, teamwork has become an indispensable mode of interaction within organizations. Differences among team members in terms of gender, age, professional background, and cultural experiences may influence communication, interaction, and even overall team performance. Effectively managing team diversity and assisting members in realizing their potential has thus become an important issue. In 2008, John Mayer proposed the concept of personal intelligence, defined as the ability to accurately infer others’ personalities, sensitively perceive their emotions and emotional needs through observation and interaction, and accordingly adjust one’s interaction strategies and actions appropriately. Therefore, personal intelligence may facilitate better communication and a more collaborative atmosphere within teams. This study investigates the effects of team diversity and personal intelligence on team performance. Furthermore, it examines the moderating role of personal intelligence in the relationships between team diversity and team performance. The study participants consisted of college and master students. Received a total of 183 valid responses across 48 teams. The results reveals that gender diversity and batch diversity within teams significantly negatively influenced team performance, while personal intelligence positively moderates the negative relationship between batch diversity and team performance, providing partial support for the moderating effect of personal intelligence at the individual level.
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