The effect of website quality on consumer emotional states and repurchases intention

NCUIR > School of Management at National Central University > Department of Information Management > journal & Dissertation > Item 987654321/51881

Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/51881

Title:	The effect of website quality on consumer emotional states and repurchases intention
Authors:	Hsu,HY;Tsou,HT
Contributors:	資訊管理學系
Keywords:	TECHNOLOGY ACCEPTANCE;WEB SITE;MODEL;RESPONSES;BEHAVIOR
Date:	2011
Issue Date:	2012-03-27 19:08:21 (UTC+8)
Publisher:	國立中央大學
Abstract:	Although, website features can significantly affect consumers' emotional responses, very little is known about how website quality predicts consumer emotions. Because of the increasing importance of online shopping, finding a successful method for inducing consumers' repeat purchase intention is critical to the survival of online service providers. Using the stimulus-organism-response (S-O-R) paradigm as a theoretical framework, this study proposed a research model for examining the relationships among website quality, consumer emotions, and repurchase intention. The analytical results strongly supported the appropriateness of the research model. This study discussed the theoretical and managerial implications of these findings and offered directions for future research.
Relation:	AFRICAN JOURNAL OF BUSINESS MANAGEMENT
Appears in Collections:	[Department of Information Management] journal & Dissertation

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