User advocacy and information system project performance

NCUIR > School of Management at National Central University > Department of Information Management > journal & Dissertation > Item 987654321/51885

Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/51885

Title:	User advocacy and information system project performance
Authors:	Wang,ETG;Chang,JYT;Jiang,JYJ;Klein,G
Contributors:	資訊管理學系
Keywords:	NEWCOMER ADJUSTMENT;RISK-MANAGEMENT;PARTICIPATION;SOCIALIZATION;KNOWLEDGE;VALIDITY;INVOLVEMENT;NUMBER;SCALES;MODEL
Date:	2011
Issue Date:	2012-03-27 19:08:28 (UTC+8)
Publisher:	國立中央大學
Abstract:	User participation in information system projects is an established practice well backed by research. However, participation is usually considered limited to helping shape the requirements of the system being developed in order to be certain that a functional system is developed. This narrow perspective overlooks the potential of having the user be an advocate for the system to grow support among all stakeholders of the project. We build and empirically test a model that links user advocacy to project performance. The model also establishes links between two potential antecedents of user advocacy, socialization that includes training and relationship development, and extrinsic motivation. All links are positively supported by data collected from 128 matched-pairs of information system users and developers. Information system project managers are encouraged to establish reward structures and training to promote a role of advocacy for the users represented ill the project team. (C) 2010 Elsevier Ltd and IPMA. All rights reserved.
Relation:	INTERNATIONAL JOURNAL OF PROJECT MANAGEMENT
Appears in Collections:	[Department of Information Management] journal & Dissertation

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