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    Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/63682

    Title: 遠端診斷系統在半導體檢驗與量測設備維護的應用現況以及未來發展之案例研討;A Case Study of e-Diagnostic Application and Future Development in the Maintenance Service of Inspection and Measurement Equipment in the Semi-Conduction Industry
    Authors: 洪慶贏;Hong,Ching-ying
    Contributors: 企業管理學系碩士在職專班
    Keywords: 半導體設備;網路安全;設備維護;遠端診斷;equipment mainte;remote diagnostic;Semiconductor
    Date: 2007-07-30
    Issue Date: 2014-05-08 15:16:02 (UTC+8)
    Publisher: 國立中央大學
    Abstract: 半導體產業為台灣重要的戰略工業,面對持續創新的半導體製程,如何運用策略資訊工具進行差異化服務,同時達到流程創新與成本控制的目標,成為在設備維護領域的一大挑戰。本研究的目的在於透過個案探討,評估當「遠端診斷系統」與傳統設備維護體系結合後,在半導體檢驗與量測端設備維護的品質、成本上所能展現的實際效能,同時提出對於此系統未來具體可行的建議。
    ;How to use the Strategic Information System to enforce the efficiency and effectiveness of traditional maintenance serviced by manpower, then achieve the target of Differentiated Service, Cost Reduction and Innovation are the major challenges for the Semi-conduction Equipment Provider.
    We studied the Theory and Practice of The Remote Diagnostics System based on the Real Time Data Transferring Technology, developed by an American Semi-conduction Equipment Supplier, K Company, as a Case Study, and through the Interview with T Company, a single-largest customer of K Company in Taiwan, we understood the current application status from this remote service and the un-expected difficulties from the system implementation. After the review, we had assumed the conclusion of this research as:
    1.Develop a simplified, automatic Remote Service Request system, to improve the voice network problem and language barrier issues.
    2.By using the advanced Network Security Technologies to build the trust from the customer, applying the advanced functionalities of the Remote Diagnostics such as Instant Detect and Predictive Maintenance to fulfill the requirement of on-site service.
    3.Reducing the direct labor cost from the Service Contract, keeping the customer use this Remote Service continuously and gain their benefits.
    4.Using the real efficiency and effectiveness from Remote Service as a key differentiate factor of selling strategic, promote the Equipment to occupy the highest market share.
    Appears in Collections:[企業管理學系碩士在職專班] 博碩士論文

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