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    Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/63795

    Title: 國際高科技企業知識管理之關鍵成功因素探討-以A公司為例
    Authors: 賴德謙;Lai,Ter-Chien
    Contributors: 管理學院高階主管企管碩士班
    Keywords: 國際企業;知識分享;知識管理;虛擬團隊;關鍵成功因素;Knowledge Management;virtual team
    Date: 2008-05-30
    Issue Date: 2014-05-08 15:31:38 (UTC+8)
    Publisher: 國立中央大學
    Abstract: 現今國際企業為了更貼近顧客,提供更好更快速的產品與服務,團隊組織成員多分布在世界各國,而不同國家之團隊成員在服務顧客的同時也累積了許多寶貴的商場知識與經驗,若能將這些寶貴知識彙集起來,進一步的應用在企業上,便能為企業帶來更多的商業利益。因此本研究係以國際高科技公司為例,來作為一實證研究,以瞭解跨國文化的虛擬團隊可以如何攜力合作,逐步建構跨國團隊的知識管理 (Knowledge Management, KM)。
    ;As international business team members supply field services for customers around the world, they will have accumulated a lot of valuable knowledge and experience. Once there is an approach to gather all the valuable knowledge together, the international enterprises will be able to bring in more commercial returns. Reasonably, there are many key factors to impact the success of such an approach. Taking an international high-tech company as an example, this paper is to study the key factors on how to implement KM (Knowledge Management) well through virtual team cooperation in international enterprises.
    With the experience of working in international high-tech companies for around 20 years, the researcher has been dedicated to building and maintaining a KM system in Asia. With much team effort being deployed, the case studied within this paper has demonstrated significant advantage of KM. The researcher has learnt much practical experience on how to deploy KM well within an international enterprise. With the knowledge integration of academic literature and related researches, it will be helpful to realize the way to implement KM successfully in the international enterprises. That becomes the purpose of this study, hoping to identify the critical success factors and the effective strategies when appropriate.
    This research is based on the case study method. The researcher has collected insights through the past literatures, the real case recalled reflection, staff interviews and questionnaires for research.
    Finally, this research has found 7 success factors for KM, which include gaining support from high-level executives and managers, building community through cross-cultural virtual team cooperation, utilizing project management practices, creating a conducive culture for knowledge sharing, establishing KM processes, developing good IT support and having effective incentive mechanism. But the key is to build trust among the team members, and then to use social exchange theory to share best practices.
    Appears in Collections:[高階主管企管(EMBA)碩士班] 博碩士論文

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