English  |  正體中文  |  简体中文  |  Items with full text/Total items : 73032/73032 (100%)
Visitors : 23327552      Online Users : 835
RC Version 7.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version

    Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/63876

    Title: IT創新客服中心
    Authors: 王中民;Wang,Chun-min
    Contributors: 管理學院高階主管企管碩士班
    Keywords: IT 客戶服務中心;資訊科技;information technology;IT Global Service Center
    Date: 2009-06-29
    Issue Date: 2014-05-08 15:35:06 (UTC+8)
    Publisher: 國立中央大學
    Abstract: 當企業對IT的倚賴與日遽增之際,資訊的發展已經逐漸標準化、自動化,而資訊單位對於系統相關的問題服務,在導入服務概念後,將公司內部的員工以使用者的角色來看待,即是等同於客戶來服務。企業要能成功之主要因素之一,為不斷創新,使產品即時在市場上推出,滿足客戶之需求。
    ;With the development of information becomes increasingly standardized and automatic, enterprise relies more and more on IT. Importing the concept of service, we regard the company's internal staff as the role that is equivalent to service customers. The key for enterprises to succeed is the continuous innovation to make sure the product launching in the market timely to meet the needs of customers.
     Uphold the same philosophy, with the trend of globalization of business development, the department in charge of information is necessary to keep up with the company to provide information services to the corresponding areas. Facing the case of increasing cost of investment and the declining of service quality, a new concept emerges, that is to establish a new department called IT Global Service Center, with the purpose to promote the company's internal information systems for internal staff.
    This paper will focus on the planning and development of IT Global Service Center which is based on information technology. Under the influence of information technology, with the preparation of cited theory of information technology, after discussing the status of the customer service center, then set out to establish and plan architecture of IT Global Service Center, along with the estimation about benefit of this team.
    Appears in Collections:[高階主管企管(EMBA)碩士班] 博碩士論文

    Files in This Item:

    File Description SizeFormat

    All items in NCUIR are protected by copyright, with all rights reserved.

    社群 sharing

    ::: Copyright National Central University. | 國立中央大學圖書館版權所有 | 收藏本站 | 設為首頁 | 最佳瀏覽畫面: 1024*768 | 建站日期:8-24-2009 :::
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback  - 隱私權政策聲明