本研究採用Naude and Buttle（2000）提出的供應鏈關係品質代表構面：信任、調適、溝通、合作等，以台灣面板產業為研究對象，以訪談方式蒐集資料，藉由其上游IC設計業與最主要面板廠顧客之供應鏈關係品質的各構面表現，是否對組織採購績效表現產生正面的影響。訪談結果顯示，在包括信任、溝通與合作等構面與廠商績效之間都有的正向關係。此外，本研究亦探討產業的競爭強度、技術變動速度等因素對供應鏈關係品質與組織採購績效之間的關係是否產生干擾。而從訪談中發現，在產業競爭程度較激烈的環境下，企業與顧客之關係品質與採購績效間的正向連結將更為明顯強烈。 ;In today’s industrial environment, companies realize the importance of establishing a strategic partnership between suppliers to the corporate due to competition becomes more severe. The competition for supply chain has impacted to business for corporate. Besides, the development of supply chain has transformed by the change of market demand. Hence, the level of dependence among organizations has increased continuously as well.
This study based on the theory of Naude and Buttle(2000) who indicated the quality frames of supply chain relationship: Trust、Adaptation、Communication and Cooperation, took TFT-LCD panel industry in Taiwan as example with reliable information collected though interviewers to observe the performance and quality of supply chain relationship between IC design vendors and their major TFT-LCD panel customers, also proved whether if the influence is positive to organizational procurement performance. From result of study, we found that trust, communication and cooperation have positive connection to suppliers’ performance. Besides, the strength of competition in industry and the pace of technical improvement did interfere to the quality of supply chain relationship and performance of organizational procurement. This study also found that quality of relationship between corporate and customers have obvious and positive influence to performance of organizational procurement in competitive industrial environment.