員工工作滿意度之研究-以C公司桃園營運處為例

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题名:	員工工作滿意度之研究-以C公司桃園營運處為例
作者:	蕭憲隆;HSIAO,HSIEN-LUNG
贡献者:	資訊管理學系
关键词:	工作滿意度;改善係數;t檢定;變異數分析;ob Satisfaction;Improving Coefficient;T-Test;Analysis Of Variance
日期:	2014-07-10
上传时间:	2014-10-15 17:06:51 (UTC+8)
出版者:	國立中央大學
摘要:	面對全台灣電信營運商競爭日益激烈，加上近年來又有數家公司陸續加入競爭行列，整體經營環境更趨嚴峻。員工是公司的寶貴資產，企業能夠擁有具專業知識領域的員工並且人盡其才、適材適用是核心競爭力的來源，更是決定組織營運績效的最重要關鍵因素。故提高員工之工作滿意度，對企業營運具有積極正面的助益。眾多研究結果更顯示，工作滿意度之提高，能留住企業核心關鍵人才。管理者如能了解員工之期望與需求，並適時做出調整，將能提升企業競爭力。然而只做滿意度調查是不夠的，必須同時對其滿意度項目進行重要程度調查。如此一來企業不僅可由重要程度調查中瞭解到員工的需求的順序，且藉由滿意程度與重要程度的分析比較，可了解員工的需求據以決定改善之優先順序。本研究以國內C公司為研究對象，透過文獻探討、並與個案公司之員工、主管和專家訪談之方式製作出問卷，並透過線上方式調查，回收有效問卷共232份，回收率達24%。並以描述性統計分析、t檢定、變異數分析、Pearson積差相關分析與改善係數等方法加以探討分析個案公司的員工對工作各項目的滿意程度與重要程度。主要研究結果包括：員工認為最滿意的項目為員工持股信託制度之實施，最不滿意的項目為公司績效評估制度具備公平性。員工認為最重要的項目為優渥的薪資，最不重要的項目為補助員工在外上課。再利用「改善係數」為參考依據，找出個案公司最需要改善的前三個項目，依次為：公司績效評估制度具備公平性、各單位間之協助與支援、公司競爭策略。並分別針對這三個項目提出可行的實務管理建議。 ;The existing Taiwanese telecommunications companies have been experiencing increasingly intense competition. However, the fast growing amount of new comers make the business enviroment even worse in recent years. Employee is the most valuable asset among the properties of any business. In general speaking, a company with the best use of experts will be the key factor to determine an organsation′s performance. Therefore, company can get benefit by improving employee′s job satisfaction. Study results showed that increasing job satisfaction can retain the key talents in enterprises. However, only do satisfaction survey was not enough, it must do the importance research on its satisfaction survey at the same time. Through analysis and comparison of satisfaction and importance, campanies can determine improvement priorities. This thesis takes the C company as a research object and made a questionnaire by a literature review, and interviews with staff, managers and experts of the company. By using descriptive statistical analysis, t-test, analysis of variance, Pearson product-moment correlation coefficient and improving coefficient method to analyze the company′s staff on job satisfaction and importance for the projects. Key findings include: the most satisfying project is the implementation of employee stock ownership trust, the least one is the unfair performance appraisal system. The most important project is the excellent salary, the least is to grant employee training. As a reference to improving coefficient, C company need to improve in the first three projects are as following: the unfair performance appraisal system, assistance and support among various units, the company′s competitive strategy. Finally to make feasible recommendations for those three projects.
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