研究結果可以提供做為藥品零售管理者參考，以及執行人力資源管理措施調整的依據，進而達到提升藥品零售業藥師人力素質與穩定人力的目標。 ;The development of drug retail industry in Taiwan was matured. Store unfolding was ranked front escepcially in pharmacy, and pharmacists transferred from hospital to pharmancy to become a boom. In addition to the core competitiveness of enterprises got from service innovation and marketing resources acquisition, how to enhance the competitiveness of the organization through effective human resource management practices and accumulated pharmacist capital for pharmacy organization become an important issue to maintain competitive advantage.
The case study targets on the pharmacists of a chain pharmacy, and studies the impact of human resource management practices about competency training and entrepreneurship system establish on pharmacist manpower maintain. This study facilitated by all pharmacists investigation of the case, totally issued 109 questionnaires and 109 valid questionnaires collected, the effective rate was 100 %.
The findings of the case study as following:
1. The management rank promotion about pharmacists rise by 9.4% than last year (2015).
2. Corporate entrepreneurship：4 pharmacists joined the opening.
3. The turnover rate of pharmicists improved by 50.3% than last year (2015).
4. The EPS of the case rise by 6.6% than last year.
The research results could be provided to the drug industry managers as a reference when they want to excute human resource management practices in expectation to meet the pharmacist manpower quality improving and labor stability goals.
