本研究結果及後續提出之改善建議，祈有助於提供個案公司管理之建議及企業界制度規劃實行之參考。;Facing the rapid transformation of the global environment, the role of the Human Resources department has leaped from the previous single field to the domain of multiple and cross-border areas under the pressure of external competitiveness and the need for organization promotion.
Since the Human Resource role was defined by Ulrich in 1997, Human Resource strategy partners have become the most important role of human funded employees, and Human Resource Account Service (AS) representatives have also become the development trend of Human Resource role function. The Human Resources department, with the guidance of "Account Service", directly dispatched Human Resources personnel to service units, assisted the institutions to carry out the planning and organization of Human Resources development strategy and organization, and reached the development goals of the institutions.
In the past, most of the academic research reports were limited to the role of Human Resource strategic partners, and few case studies were conducted. Since 2002, the case of the company has introduced the system of Account Service representative under the organization development.
This study collects 56 valid samples and 76.7% recovery rate through the questionnaire survey, and investigates and analyzes the role of the current Account Service representative system role of the case of the company and the feedback and suggestion of the service provider and the Served.
The results show that the case study of the company can achieve the immediate service through the division of Human Resources specialization, the integration of resources and the integration of resources and the E-system platform. Only in the Human Resources policy and the development of the institutions, the Human Resources headquarters have low level of support and communication, the role positioning is not clear, the manpower allocation is not enough, and the standard of human capital operation and the lack of systematization can be strengthened.
The results of this study and suggestions for further improvement will help to provide suggestions for the management of case study of the company and the implementation of enterprise system planning.
