Burnout and Quiet Quitting: Exploring the Mediating Effect of Job Crafting

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题名:	Burnout and Quiet Quitting: Exploring the Mediating Effect of Job Crafting
作者:	黃郁堯;Huang, Yu-Yao
贡献者:	人力資源管理研究所
关键词:	工作倦怠;採取型工作塑造;迴避型工作塑造;安靜離職;Burnout;Approach Crafting;Avoidance Crafting;Quiet Quitting
日期:	2024-12-24
上传时间:	2025-04-09 15:49:22 (UTC+8)
出版者:	國立中央大學
摘要:	在後疫情時代，工作倦怠與安靜離職的問題漸趨嚴重。為了深入了解這兩個現象彼此的關係，本研究以JD-R理論為架構，著眼於員工自發性行為「工作塑造」在其中扮演的角色，以捕捉員工的心理過程。本研究以工作倦怠、安靜離職、工作塑造（採取型和迴避型）為變項，探討工作倦怠是否會影響安靜離職，而工作塑造在其中是否作為中介變項。透過對台灣在職工作者進行問卷調查，結果顯示：（1）工作倦怠對安靜離職有正向相關；（2）工作倦怠對採取型工作塑造有負向相關；（3）工作倦怠對迴避型工作塑造有負向相關；（4）採取型工作塑造對安靜離職有負向相關；（5）迴避型工作塑造對安靜離職有正向相關；（6）工作塑造在工作倦怠與安靜離職之間有部分中介效果。這些研究結果提供了組織在管理工作倦怠和安靜離職兩項議題時的參考依據。透過了解工作塑造的中介效果，組織可以實施相對應的干預措施來減輕員工工作倦怠與安靜離職的可能性。;Burnout and Quiet Quitting have become more and more serious in the post-pandemic era. In order to understand the relationship between these two phenomena, this study utilized the JD-R theory to understand the character of employee-initiated job crafting and help clarify the relationship by capturing employees’ psychological processes. The study used Burnout, Quiet Quitting, and Job Crafting (Approach Crafting and Avoidance Crafting) as variables to investigate whether job crafting mediates the relationship between burnout and quiet quitting. Through the survey targeted towards employees in Taiwan, the findings revealed that: (1) Burnout is positively related to quiet quitting; (2) Burnout is negatively related to Approach crafting; (3) Burnout is negatively related to Avoidance crafting; (4) Approach crafting is negatively related to quiet quitting; (5) Avoidance crafting is positively related to quiet quitting; (6) Job crafting mediates the relationship between burnout and quiet quitting. These observations offer valuable insights for organizational management in addressing the pressing issues of burnout and quiet quitting. By understanding the mediating role of job crafting, organizations can implement targeted interventions to mitigate burnout and reduce the likelihood of quiet quitting among employees.
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