| 摘要: | 本研究探討的主要控制變數為品牌名稱在字形、字音以及字義上的高相似，並且搭配自變數為產品外觀的高低相似度，另外以認知需求程度為本研究的干擾變數，最後以兩種不同的記憶抽取方式作為應變數品牌記憶的量測，探討在兩品牌之間，其品牌名稱高相似時，且產品外觀有高相似與低相似的情形，對於品牌稀釋的影響。研究採用網路問卷法，以中央大學大學部與研究所以上的學生為主要問卷發放對象，共蒐集611份有效問卷，以三種品牌名稱高相似(字形、字音、字義)為基礎的實驗為主，在不同產品外觀(分類、屬性、包裝)的高低相似程度分類下，每個實驗共有三組實驗組(產品外觀其一低相似度)與對照組(產品外觀其一高相似度)的組合，分別就總共9組的實驗組與對照組的組別各自以單因子的ANOVA變異數分析進行驗證，並輔以加入認知需求程度為干擾變數的二因子ANOVA變異數分析，進行假設之驗證，研究結果顯示： 一、 產品外觀的包裝的低相似不論在何種品牌名稱的相似基礎下，較晚品牌都無法對較早品牌有品牌稀釋的效果，而產品外觀的屬性的低相似以及產品外觀的分類的低相似，幾乎都會造成較晚品牌對於較早品牌產生品牌稀釋的效果，其中屬性的低相似稀釋效果又大於分類的稀釋效果。 二、 從字形、字音和字義三種不同的品牌名稱相似基礎來看，字義相似的基礎搭配產品外觀的低相似造成的品牌稀釋效果最為明顯，字形相似的基礎次之，字音相似的基礎最弱，這樣的結果也符合文獻探討過程中，字形和字義為影響中文品牌記憶較大的因素，並且也符合表意文字(中文)系統較注重視覺判斷的文獻探討結果。 三、 大多數從產品外觀來回應品牌名稱以及從品牌名稱來回應產品外觀的記憶抽取方式下，並沒有足夠多的顯著結果，來支持認知需求低的人比起認知需求高的人，較能從本研究的記憶衡量方式正確回應較早品牌的品牌記憶的假設。因此本研究不能說認知需求的高低在品牌記憶的稀釋過程中是一個重要的干擾變數。 This research manipulated the main control variable as the high likeness of brand name in the form, sound of a character and meaning, and the independent bvariable as the high or low likeness degree of product appearance. Besides, this research also manipulated the cognition need degree for the moderate variable. Finally, this research taken two ways of sample’s memory retrieval as measuring the brand dilution. The purpose of this research were to investigate that when two brand name were high likeness, and their product appearance were high or low likeness, how the influence of the brand dilution is. This research used the network questionnaire method. The main questionnaire issue subject was the university and institute students in the Central University, and collecting 611 valid questionnaires totally. This reaserch based on three ways of brand names high likeness (form, sound of a character, meaning of a word), with the high or low degree of product appearance (categorize, attribute, packing). Each experiment included three sets of combinations of experiment set (one low likeness degree of product appearance) and matched control set (one high likeness degree of product appearance), all experiment set and matched control set were based on the situation with one brand names high likeness (form, sound of a character, meaning of a word). All nine sets data (a experiment set and a matched control set) respectively analyse with the one way ANOVA method and the two way ANOVA method, and all the results as follows: First, the low likeness of the packing with this product appearance whether based on which likeness of the brand name between two brands, almost could not make the early brand cause brand dilution to the latebrand. But the low likeness of the attribute and the category with the product appearance between two brands almost made the early brand cause brand dilution to the latebrand, and the low likeness of the attribute influence memory retrieval better than the low likeness of the category. Second, from the three ways of the brand names’s high likeness (form, sound of a character, meaning of a word), meaning of a word likeness match the low likeness of product appearance has the most obvious brand dilution better than the high likeness of from and sound of a character, and the likeness of sound of a character is the most weak. Such of the result also matches form and meaning of a word are a greater factor that influence Chinese brand’s memory in the literal exploration process, and also match the literal exploration process result that ideograms(Chinese) system pays attention to vision judgment more. Third, our research result didn’t have enough obvious to support a person of low need of cognition compared with a person of tall need of cognition, can recall early brand memory correctly from the memory measurement of this research. So this research can't say the difference degree of need of cognition is an important moderate variable in the brand dilution effect. |
