| 摘要: | 中小企業支撐著台灣經濟的大半壁江山，其產值、出口額與銷售額在國民經濟中佔有重要地位。員工是企業最重要的資產，企業要有競爭力，員工的品質與能力是最首要的關鍵，未來組織會愈來愈重視資訊素養及知識傳承，因為企業的知識都是累積在員工身上，所以評估員工是否有足夠的資訊素養及了解其不足資訊素養之處，對於未來的中小企業是很重要的影響性。本研究主要目的是針對中小企業之員工資訊素養要素評估其權重，並訂定資訊素養評量表，進一步了解個人背景是否會影響資訊素養及學習風格。 利用內容分析法的編碼方法，在文獻探討中找出資訊素養定義的能力因素構面，分為「常見資訊能力」、「認知及搜尋資訊」、「評估分析資訊能力」、「整合利用資訊能力」、「熟知來源與獲得資訊解決問題能力」、「使用資訊倫理與態度」等六大構面，採用層級程序分析法(Analytic Hierarchy Process, AHP)作為評估構面權重，並採用專家問卷，藉由專家意見六大構面評估，了解其權重之後，訂定中小企業員工資訊素養評量表。 運用Expert Choice 2000 對回收的有效問卷進行分析，分析後發現六大構面中「熟知來源與獲得資訊解決問題能力」所佔比例最高，為28%，顯示中小企業員工最需要員工這方面的能力；同時亦得到構面的各項能力相對權重，進而計算各構面因素總分，最後利用六大構面，建構出一套完整、客觀與可量化且符合中小企業員工的資訊素養能力質化的自我評量表。 經由SPSS 12.0，對個人背景是否影響資訊素養與學習風格回收的有效問卷分析，結果發現： 一、個人背景對資訊素養表現有顯著性影響，性別、教育程度、就讀學院、工作年資等四項有顯著性的差異。 二、個人背景對學習風格有顯著性影響，只有就讀學院有顯著性的差異。 最後，提出若要提昇「問題解決能力」，可利用混成式問題導向學習模式；分別針對各學習風格提出適合的學習模式，適應者適合合作學習、群組討論平台及Blog學習平台，發散者適合個別競爭、老師引導式線上課程、Blog學習平台及Vodcast學習工具，收斂者適合競爭、專家社群、情境式引導及群組討論平台，同化者適合Vodcast及Podcast此兩種學習工具來學習。 Small and Medium Enterprises (SMEs) comprise the main support behind Taiwan economy. The company want to maintain competence of the company in the market, staff’s information literacy is the main key, As the knowledge heritage of companies lies solely on staff, the future organization is expected to focus more on information literacy and knowledge heritage of her staff.Therefore, evaluation and discussion of the level of information literacy of staff pose great impact on the future of SMEs. The main objective of this research focuses on evaluating and weighting of factors influencing information literacy, designing of information literacy evaluation form, and probing of the influence of personal background on information literacy and learning style of staff. The research adopts content analytic method to encode the literal text, and realizes six factors influencing information literacy, namely, ‘common information ability’, ‘cognition and search information ability’, ‘ability to evaluate and analyze information’, ‘ability to integrate and apply information’, ‘source probing and problem solving ability’, and ‘use of information ethics and attitudes’. The research later adopts Analytic Hierarchy Process (AHP) to appraise the weight of each factor, followed by analyzing results from interviews with experts, which consequent the design of information literacy evaluation form. The research uses Expert Choice 2000 to analyze the received survey forms. Results of the analysis show that ‘source probing and problem solving ability’ occupies the largest ratio of 28%, revealing the importance of such ability. Through the analysis and compilation of relative weight of each factor, the research concludes with a compact, objective and quantitative measuring scale for appraising information literacy of staff from SMEs. Through SPSS 12.0 analysis of the received forms, the followings are discovered： 1.Factors under personal background which possess significant influence on information literacy are, gender, level of education, institution and salary. 2.Factor under personal background which possesses significant influence on learning style is institution. To sum up, in order to improve ‘problem solving ability’, blended Problem-Based Learning Model could be adopted, raising suitable learning models according to corresponding learning styles: Accommodator is suitable for team learning, in-group discussion platform and blog learning platform: Diverger is suitable for individual competition, guided online course, blog learning platform and Vodcast learning tool: Converger is suitable for competition, experts’ forum, scenario guidance and in-group discussion platform: Assimilator is suitable for learning through Vodcast and Podcast learning tool. |
