| 摘要: | 資訊時代下，資訊科技對於企業經營的重要性與日俱增。資訊科技對台灣中小企業經營的重要性也相對提升。經濟部中小企業處為縮短國內產業數位落差，近期更提撥10億元預算，使需要e化的中小企業針對不同數位需求，找尋合適的應用軟體解決方案，以達成縮減產業數位落差之效。 在政策皆朝向解決產業數位落差之時，卻乎略了落差之另一內容，強化了硬體卻乎略了軟體，何謂軟體之資訊落差，隨著資訊設備的普及，網際網路的盛行，資訊應用的能力應該也被視為一項基礎能力，並且還是學習其他學科的輔助工具及助手。因為在網際網路上有無限的資源可供自我學習，而且其他的學科上也已大量使用數位化方式來表示，若是不能熟悉電腦軟硬體的使用方式，在日後的學習上將會有明顯的落後，關係其日後工後工作之表現，所謂資訊素養決定其學習能力之高低，將對未來企業內部員工學習能力之高低造成極大之影響。 一般而言，在資訊時代，要預防資訊的「貧窮者越貧窮，富有者越富有」的狀況，資訊素養的培養是最基本的要求。具體的說，資訊素養是培養學習能力不可或缺之能力，而學習能力又是終身學習不可或缺之能力，因此在資訊傳播快速之時代，資訊素養對於企業員工之價值可想而知。 本研究，搜集相關期刊文獻、相關論文，透過內容分析法，找出資訊素養主要構面分為(基本傳統素養、資訊認知能力、檢索及搜尋資訊能力、評估及分析資訊能力、整合資訊能力、資訊運用能力、呈現資訊能力、資訊決策能力、資訊溝通能力、資訊運用傳播能力、使用電腦設備能力、使用網路工具能力、使用多媒體工具能力)等十三項構面，並經過問卷設計，了解台灣中小企業產業現況、e化現況以及員工資訊素養之現況，問卷寄發數787份，扣除退件171份，有效寄發問卷共616份，並回收問卷199份，回收率32.3%，經由SPSS13.0對有效回收之問卷做分析，發現：1、台灣中小企業在主管階層中性別之分配相當不平均。2、我們仍發現產業e化現況對女性資訊素養能力之影響尤較對男性之影響為顯著。3、企業知識管理電子化(e-learning)，對員工資訊素養各構面之影響，居全部之首，建議將來研究公司是否能透過數位學習改善員工資訊素養能力之伏筆。 In the information age, the importance of information technology to the business community is growing. Meanwhile, the importance of information technology to the Taiwanese small and medium enterprises (SMEs) has been emphasized recently. In order to reduce the national digital divide, the Taiawnese Ministry of Economic Affairs has allocated 1 billion NT dollars to electronicalize the SMEs, and assisted the SMEs in coping with different information needs, as well as identified the applied software solutions to effectively reduce the digital divide in the industry. Among the policies that attempt to solve the digital divide problem of the industry, there exists a lack of awareness of the real meaning of the digital divide. It is found that the hardware digital divide is overemphasized, but the software digital divide is neglected. The software digital divide is related to whether an individual is able to use information effectively and efficiently, which is regarded as an important key factor in the E-learning arena. Because there are a variety of resources for self-learning on the Internet and many instructional materials from different subject areas have available digitally, the learners’ abilities to use computer hardware and software effectively and efficiently remain key factors that determine the success of their learning. The degree of the information literacy may affect an individual’s work performance, their future academic achievement, and also impact their learning within the enterprises. Generally speaking, we need to prevent “the poor from being poorer,and the rich from being richer” situation in the information age, the information literacy training is a necessity. Specifically, the information literacy is an essential ability of an indivudal to learning, and it is an integral part of the life-long learning. In the era of rapid dissemination of information, the information literacy to enterprise employees is of great value. In this study, relevant literature was reviewed. Through content analysis, the research attempted to identify the major dimensions of information literacy. They included 13 dimensions, including the basic traditional knowledge, the information cognitive ability, the information retrieval and search capabilities, the capacity for the assessment and analysis of information, the ability to integrate information, the ability to apply information, the ability to present relevent information, the decision-making ability, the information communicative skill, the information dissemination ability, the ability to use computer equipment, the ability to use of Internet tools, the ability to use multimedia tools, etc. This research used a well-designed questionnaire to investigate the current situation of the Taiwanese SMEs, to explore the condition of electronization and to probe the the current level of information literacy of the SME staffs. Seven hundred and eighty seven questionnaires were sent; 199 questionnaires were responded and valid. The response rate was 32.3 percent. The data were analyzed using SPSS13.0. The results indicated that: (1) The gender distribution of the higher-level workforce in Taiwanese SMEs was uneven. (2) The industrial electronization had more impact on the women’s information literacy than on the men’s information literacy. (3) The impact of the enterprise knowledge management electronization (e-learning) on the staff’s information literacy was found to be the most significant. Hence whether the company can improve an individual’s information literacy in their staff training remain an important element in the implementation of e-learning. |
