現今許多企業已藉著引進新的軟體系統與購置先進的硬體設備來提升內部的管理效率與降低營運成本，希望能提昇公司的競爭力，在這些工具中，企業資源規劃（Enterprise Resource Planning，ERP）扮演著很重要的地位。它是一套可以整合企業相關資訊與企業營運流程，並且能夠及時提供經營者與管理者所需資訊的大型資訊系統。因此，本研究以導入 ERP 的公司做為主要的研究對象，使用Bhattacherjee (2001a)為因應資訊系統所發展出來的 ECT-IS 模型作為研究基礎，加入師徒效應(mentor effect)這個構念，企圖提高使用者對於資訊系統的滿意度與持續使用意願，讓公司在資訊系統上線後能夠更順利的運作。 本研究之結果顯示師徒效應與滿意度與持續使用意願之間有顯著的正向關係。由此結果我們可以知道企業在導入 ERP 的時候可以透過師徒效應，就是讓熟悉系統操作的人員提供其他不熟悉該系統操作的使用者在 ERP系統上相關的訓練、主動關心他們在ERP系統操作上的情況、協助他們學習並解決操作系統時所遇到的問題，那將會大大提高使用者對於該資訊系統的滿意度與持續使用的意願，發揮ERP系統最大的效益。 In order to enhance competitiveness of companies, many companies have introduced new software systems and advanced equipment to improve the internal management efficiency and reduce operating costs. In all tools, Enterprise Resource Planning (ERP) plays a very important role. It is a large information system that can integrate business-related information with enterprise business processes and provide timely information to managers. Accordingly, the companies implemented ERP system are the target for our research. Using the ECT-IS model developed by Bhattacherjee (2001a) as a basis for our research. We want to increase the satisfaction and continuance intention of user by adding mentor effect to this model. The result demonstrates that mentor effect has positive impact on satisfaction and continuance intention. From the result and the meaning of mentor effect, we know that when company implements ERP, it will enhance user’s satisfaction and continue intention by providing training、care and helping them to resolve problems encountered by operating system.
