以科技接受模型探討影響企業員工使用數位學習系統之研究

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題名:	以科技接受模型探討影響企業員工使用數位學習系統之研究
作者:	陳彥勳;Yen-hsun Chen
貢獻者:	企業管理研究所
關鍵詞:	任務特徵;組織支持;個人特徵;科技接受模型;數位學習;electronic learning;the individual characteristics;the organization support;task characteristics;technology acceptance model
日期:	2009-06-23
上傳時間:	2009-09-22 14:40:00 (UTC+8)
出版者:	國立中央大學圖書館
摘要:	企業面臨全球化以及網際網路快速發展的影響無不積極的在企業的變革上有所作為，為了加速員工的培育以及養成教育，企業透過導入數位學習系統，希望可以快速的引導新進員工融入整體企業營運，對於舊有員工則希望可以透過在職訓練增加每一位員工的專業能力。本研究以Davis(1989)所提出的科技接受模型(technology acceptance model, TAM)為基礎，透過探討外生變數(組織支持、個人特徵、任務特徵)以及科技接受模型變數(知覺有用性、知覺易用性、態度、行為意圖)之間的關係，瞭解企業在導入數位學習系統前所需要考慮的因素，本研究樣本為曾經使用過數位學習系統的企業員工，在回收有效樣本332份，本研究發現：一、高階主管支持對企業員工知覺數位學習系統有效性和易用性有顯著影響二、電腦自我效能對企業員工知覺數位學習系統有效性和易用性有顯著影響三、先前經驗對企業員工知覺數位學習系統有效性和易用性有顯著影響四、任務不確定性對企業員工知覺數位學習系統有用性有顯著影響五、知覺有用性對知覺易用性、知覺易用性對態度、知覺有用性對行為意圖以及態度對行為意圖有顯著影響 With the globalization and the advances of technology, enterprisers are in the way of transformation. In order to accelerate employees’ cultivation in professional knowledge and skills, the enterprises implement the e-learning systems to help the new employees quickly familiarize the organizational operation. In addition, for the current employees, they can improve their expertise through on-the-job training with the e-learning systems. This study was based on Technology Acceptance Model (TAM) proposed by Davis (1989), and investigated the relationship among exogenous variables (Organization Support, Individual Characteristics, Task Characteristics) and variables from TAM (Perceived Usefulness, Perceived Ease of Use, Attitude, Behavioral Intention). The purpose of the present study attempted to understand which factors should be concerned by the enterprise before implementing e-learning systems. The subjects of this study included 332 employees who have used electronic learning systems from several enterprises. The results were summarized as follows: 1. The management support significantly affected the perceived usefulness and the perceived ease of use of the electronic learning systems. 2. Employees’ computer self-efficacy significantly affected the perceived usefulness and the perceived ease of use of the e-learning systems. 3. Employees’ prior experience significantly affected the perceived usefulness and the perceived ease of the e-learning systems. 4. Task uncertainty significantly affected the perceived usefulness of the e-learning systems. 5. The perceived usefulness significantly affected the perceived ease of use and behavioral intention, the perceived ease of use significantly affected the attitude, and the attitude significantly affected the behavioral intention.
顯示於類別:	[企業管理研究所] 博碩士論文

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