| 摘要: | 目前公部門數位學習網站資源十分豐富，然而由於早期發展未能妥善規劃導致現今資源無法被有效利用，故政府單位亟欲針對數位學習網站進行整合以期能更為妥善利用資源並減少浪費，且透過數位學習資源培育國家人力資源。本研究選擇公部門數位學習網站做為研究對象，使用自然主義研究方法，並輔以訪談方式，了解各單位對於目前公部門數位學習資源整合現況之看法、意見以及整合中可能面臨的困難，並透過資料分析與彙總，以提出一公部門數位學習資源整合具體步驟作為未來政府進行數位學習資源整合之參考。 本研究經過相關資料分析後發現，首先受訪者普遍認為目前公部門數位學習資源發展狀況過於凌亂，無法有效使用數位學習資源，故受訪單位一致認為公部門數位學習資源整合是一促進未來數位學習資源能更有效被利用的必要方法；第二，目前已進行之數位學習資源整合方案由於政府單位中沒有明確之數位學習資源整合主導單位或團隊、資源整合行動沒有完善之規劃、各單位之間沒有運作完善之協調溝通機制等影響因素導致成效不彰；第三，於資源整合行動中可能會遇到的困難，可分為資訊技術和行政管理兩大方面，資訊技術方面的困難主要有軟硬體問題、各單位平台相容性、平台功能、學習標準等，而行政管理面則有主導團隊問題、整合規劃、績效分配、各單位之間的協調溝通等。 最後本研究根據訪談所獲得之資料以及過去學者提出之成功變革之步驟，擬定一公部門數位學習資源整合具體步驟。首先由於各部門皆認為數位學習資源整合有其必要性，故針對此整合應設立一主導單位或團隊；第二，此團隊應根據目前公部門數位學習資源發展現況及學習者和各單位之需要，制訂一完善之整合計畫；第三，將該整合計畫及整合願景有效傳達給各執行單位；第四，分階段執行公部門數位學習資源整合計畫；第五，於整合行動成功後，利用制度化等方法讓整合成效確實留在組織中。 The E-learning resources in the Taiwanese public sector are abundant; however, because of the poor planning at the early stage, those resources cannot be fully utilized and they failed to be accessed efficiently. In order to utilize the E-learning resources more effectively and diminish the waste due to inappropriate use, several E-learning websites provided by the public sectors have to be integrated , and makes them accessibly ready for the people, so as to develop the human resource of the nation. Naturalistic Inquiry employing qualitative interview was conducted in this study. By interviewing 17 people from the public sectors, the present study explored the current situation of the e-learning resources integration, including the opinions, attitudes, and potential difficulties toward the integration. Then a concrete step was presented as a reference for the integration of e-learning resources in the future. After analyzing the interview data, the findings were described in the following. Firstly, the interviewees indicated that the current situation of the e-learning development was chaotic, and the resources can’t be utilized effectively. Due to the chaotic circumstances, the integration of e-learning resources has to be implemented immediately. Secondly, there is no the guiding coalition to plan and design the specific processes of E-learning integration. Moreover, a well-designed negotiation system among each division did not exist, so it is difficult to coordinate those divisions when implementing the E-learning resource integration in the future. Thirdly, the difficulties of the E-learning resource integration could be divided into the technical system and the social system. In terms of the technical system, difficulties included computer hardware and software, the function of websites, the compatibility among different platforms, and so on. In terms of the social system, the problems consisted of the decision of the guiding coalition, the merit and reward systems, the negotiation system among all divisions, etc. Finally, based on the results, a comprehensive e-learning integration processes for public sectors was proposed in the study. The results showed that the integration of the e-learning resources is imperative. Therefore, a guiding coalition should be created first. After the creation of a guiding coalition, the appropriate goal and plan would be developed with the consideration of the current situation of e-learning development, the needs of the divisions and learners. The developed goals and plans should be communicated to each unit that was assigned to implement the e-learning. After implementing the e-learning resources integration, it is necessary to institutionalize new approaches in the public sectors to change the organizational standards, culture, rewards, etc. |
