張卉婕Hui-Chieh Chang2010-07-27

NCUIR > School of Management at National Central University > Executive Master of Human Resource Management > Electronic Thesis & Dissertation > Item 987654321/43994

Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/43994

Title:	張卉婕Hui-Chieh Chang2010-07-27
Authors:	張卉婕;Hui-Chieh Chang
Contributors:	人力資源管理研究所碩士在職專班
Keywords:	組織效益;使用滿意度;資訊系統成功模型;人力資源資訊系統;User Satisfaction;IS Success Model;HRIS
Date:	2010-07-27
Issue Date:	2010-12-08 14:45:19 (UTC+8)
Publisher:	國立中央大學
Abstract:	現代的人力資源管理應用資訊科技和網路技術，可協助企業定義人力資源管理的業務流程、提高工作效率，並改善服務品質。而企業導入資訊系統進行管理活動之層次均不相同，初期可能僅限於人力資源人員所使用之管理軟體。隨著企業規模的擴大，即衍生出需擴及全公司員工之E化自助服務平台，方能加快企業內部資訊傳輸速度。因此對於內部流程繁多甚或已轉趨為全球化運作的許多企業來說，一個好的人力資源資訊系統，若能與其他流程軟體相串連（例如：財務軟體、進銷存軟體、及其他內部資訊系統…等），進行完整的企業資源規劃，即可大大減少HR 作業人員、IT資訊人員、財會人員重覆維護系統資料之時間，並成為該系統能否在企業內部成功導入與運作的重要關鍵。本研究以調查顧客使用某一人力資源資訊系統的滿意度為研究方式，透過不同構面的題目問項，了解不同產業類別、規模之企業使用該系統後的需求滿足、滿意程度，進而歸納出一些對於該系統較為滿意的客戶族群。而針對普遍客戶滿意程度較低的構面，亦提供給個案公司做為功能加強與流程強化的參考，從而訂定出更符合產品體質與客戶族群需要的策略走向。本研究以DeLone and McLean 於2003 年提出更新後之資訊系統成功模型（IS Success Model）為基礎，並參考過往學者實證後評估各構面是否成功之衡量變數定義本研究架構，相關研究變數包含資訊品質、系統品質、服務品質、使用者滿意度及組織效益構面。期望藉由各學者實證獲得之系統成功指標文獻，驗證是否適用於人力資源資訊系統之成功評估模式。With the rising competition among different enterprises, information technology can help organizations improve their efficiency and effectiveness. The purpose of this study is to find out the critical variables and relationships of organizational benefits through evaluating user satisfaction about HRIS. In accordance with The D&M IS Success Model, though published in 1992 and updated in 2003, five variables are used to measure the success of information system including information quality, system quality, service quality, user satisfaction and net benefits. Through data survey, the results show the positive effects on user satisfaction in information quality, system quality and service quality of HRIS. Most of all, the system quality causes larger marginal effects than the other independent variables. The purpose of this study is to conclude and summarize possible key factors affecting HRIS user satisfaction and organizational benefits, and then to provide suggestions about how to increase the quality of HRIS. The analysis results not only provide the guide of system enhancement but be used as reference to researchers for future study in HRIS success.
Appears in Collections:	[Executive Master of Human Resource Management] Electronic Thesis & Dissertation

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