一個成功的企業除了要有優秀的經營者外，也要有努力為組織付出、高向心力與忠誠度的員工，而企業經營者所展現出的能力、態度及與員工之間互動，以及員工相互之間互動等，其之溝通方式及溝通管道是否暢通，都會影響到組織內氣氛及員工工作滿意度，而直接或間接影響到員工對組織承諾之程度。當組織溝通不良時，會使員工工作滿意度降低，將直接或間接造成員工對公司向心力不足，對公司企業文化及價值觀漸不認同，或產生離職意向。對於由資本管理轉向人才管理的企業經營，將會造成嚴重傷害，甚至於會影響到組織績效。 因企業經營者、主管與員工之間的互動需透過組織溝通為橋樑；因此，組織溝通在探討工作滿意及組織溝通的議題上便顯得相當重要。根據組織溝通理論深入探討員工與組織、經營者及主管之間溝通、工作滿意及組織承諾間關係，此觀點有利於釐清組織溝通對工作滿意及組織承諾間如何交互運作的問題。故本文在探討企業中組織成員之間之組織溝通效果，如何影響員工工作滿意，並進而對員工組織承諾產生的影響為何，並進一步針對主題，提出相關命題，作為後續研究之參考。 A successful enterprise requires not only outstanding employees, but also loyal staff members with high commitment and willing to devote themselves to the organization. Furthermore, the ability of enterprise employees, the manner and interaction between employees and staff members, and the smoothness of their communication way and channel, can affect the atmosphere of organization and also satisfaction degree of staff members; then directly or indirectly influent the organization commitment from staff members. When communication within organization doesn’t go smoothly, it will reduce the degree of working satisfaction and centripetal force to the company and then staff members will gradually disagree the culture and value of company, even increase the chance of resigning from company. For those companies that change from capital management to human resource management, it will create severe injury and affect the organization achievements. Since organization communication must play a role as a bridge between enterprise employees, managers and staff members, it becomes quite important subject for discussing working satisfaction and organization commitment. Based on the view point of communication theory, we could gain advantage to discuss and define relationship between organization communication, working satisfaction and organization commitment. In the conclusion, this article discusses how efficiency and smoothness of communication between staffs, managers and enterprise operators can make serious effect on working satisfaction, and organization commitment. This article aims at this topic, proposes the related propositions and is being a reference for the following research.
