良好的跨組織間關係被視為是公司取得競爭優勢的來源之一。本研究提出一個在供應鏈情境下的研究架構並檢驗人力資訊科技資源、資訊科技基礎建設整合、買方依賴性、供應鏈流程整合對供應鏈績效的直接與間接效果。實證分析係以台灣前2000大製造業之資訊電子產業為研究對象。透過郵寄與電子郵件方式進行問卷調查，經催收與整理後，共得有效問卷121份。應用部份最小平方分析法進行分析與假說檢定。實證結果指出供應鏈流程整合是影響供應鏈績效的重要中介變數。當人力資訊科技資源與資訊科技基礎建設整合愈正向影響供應鏈流程整合，則它們也愈會對供應鏈績效造成正向影響。再者，組織應該強化其資訊科技人力資源，並透過它來加強資訊科技基礎建設整合的效果。除此之外，買方依賴性正向顯著地干擾資訊科技人力資源與供應鏈流程整合之間的關係。本研究結果也指出供應鏈的伙伴成員應該加強彼此的合作行為，並藉此加強供應鏈流程整合與供應鏈績效。綜合而言，希冀本研究結果能提供後續從事供應鏈組織關係的研究者和實務界之參考。Inter-organizational relationships have become a key determinant of a firm’s competitive success. This paper presents a research model which examines the direct and indirect effects of human IT resources, IT infrastructure integration, buyer dependence, and supply chain process integration on the supply chain performance in the supply chain context. The hypotheses are tested using partial least squares regression on data collected from 121 major electronics manufacturing firms in Taiwan. The results of the empirical study suggest that supply chain process integration is the key mediating factor influencing supply chain performance. The more a factor (such as human IT resources and IT infrastructure integration) positively contributes to supply chain process integration, the greater its contribution to supply chain performance. In addition, it is found that organizations should enhance the relationship between human IT resources and IT infrastructure integration. Moreover, buyer dependence significantly positively moderates the association of human IT resources with supply chain process integration. The findings provide practical insights to understanding how supply chain partners should reinforce cooperative activities to improve supply chain process integration and performance as a whole.
