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    Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/64357

    Title: 高等教育機構行政人員績效管理制度之探討-以某國立大學為例;Performance Management of Administration Staff in Higher Education- A Case Study of One National University
    Authors: 謝玫芳;Hsieh,Mei-Fang
    Contributors: 人力資源管理研究所在職專班
    Keywords: 績效管理;績效目標設定;績效管理流程;績效面談;performance management;performance appraisal process;appraisal interview
    Date: 2014-06-25
    Issue Date: 2014-08-11 18:10:58 (UTC+8)
    Publisher: 國立中央大學
    Abstract: 近年來,大專校院高度擴張,因應我國高等教育面臨少子化危機,高等教育機構處於競爭激烈的環境。因此,各大專校院皆藉由各式評鑑方式提升辦學績效。其中「檢核及提升行政服務品質之作法」更為校務治理與經營項目之重要評鑑指標,各校則以落實考績制度等措施,建立服務品質配套控管機制,提升整體服務效能。
    研究結果顯示,績效面談越妥適、績效評核實施公平性越確實以及績效管理與後續績效給薪、訓練與發展結合越密切關聯,整體績效管理制度的滿意度越高。本研究也發現個案學校之績效管理制度尚有改善之空間,故針對績效管理流程之五個構面提出具體建議,以供個案學校作為改善績效管理制度之參考。;In recent years, the number of universities and colleges increased dramatically. The shortage of children is an unavoidable trend towards the future. The institutions of higher education are in a competitive environment. Each institution of higher education makes an attemp to upgrade the performance with the performance evaluation. To review and upgrade the quality of administrative service is a main indicator of performance evaluation.

    On a purpose to realize the current status of the implementation of performance management system, the research adopted a performance evaluation questionnaire to investigate the administration staff’s satisfaction of performance management system. The investigated objects are those administration staff in one national university in Taiwan. 295 questionnaires had been distributed and retrieved 207 copies. The total valid samples are 183 copies. It results a return rate of 70.2% and 62% respectively. The analysis tools of Correlation Analysis, analysis of variance, and hierarchical regression analysis were applied.

    With the completion of this study, the comments and suggestions were provided as the foundation for improving the process of performance management system. Furthermore, theoretical and practical implications of these results were discussed for future application.
    Appears in Collections:[人力資源管理研究所碩士在職專班 ] 博碩士論文

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