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    Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/65632

    Title: 員工工作滿意度之研究-以C公司桃園營運處為例
    Authors: 蕭憲隆;HSIAO,HSIEN-LUNG
    Contributors: 資訊管理學系
    Keywords: 工作滿意度;改善係數;t檢定;變異數分析;ob Satisfaction;Improving Coefficient;T-Test;Analysis Of Variance
    Date: 2014-07-10
    Issue Date: 2014-10-15 17:06:51 (UTC+8)
    Publisher: 國立中央大學
    Abstract: 面對全台灣電信營運商競爭日益激烈,加上近年來又有數家公司陸續加入競爭行列,整體經營環境更趨嚴峻。員工是公司的寶貴資產,企業能夠擁有具專業知識領域的員工並且人盡其才、適材適用是核心競爭力的來源,更是決定組織營運績效的最重要關鍵因素。故提高員工之工作滿意度,對企業營運具有積極正面的助益。
    ;The existing Taiwanese telecommunications companies have been experiencing increasingly intense competition. However, the fast growing amount of new comers make the business enviroment even worse in recent years. Employee is the most valuable asset among the properties of any business. In general speaking, a company with the best use of experts will be the key factor to determine an organsation′s performance. Therefore, company can get benefit by improving employee′s job satisfaction.
    Study results showed that increasing job satisfaction can retain the key talents in enterprises. However, only do satisfaction survey was not enough, it must do the importance research on its satisfaction survey at the same time. Through analysis and comparison of satisfaction and importance, campanies can determine improvement priorities.
    This thesis takes the C company as a research object and made a questionnaire by a literature review, and interviews with staff, managers and experts of the company. By using descriptive statistical analysis, t-test, analysis of variance, Pearson product-moment correlation coefficient and improving coefficient method to analyze the company′s staff on job satisfaction and importance for the projects. Key findings include: the most satisfying project is the implementation of employee stock ownership trust, the least one is the unfair performance appraisal system. The most important project is the excellent salary, the least is to grant employee training. As a reference to improving coefficient, C company need to improve in the first three projects are as following: the unfair performance appraisal system, assistance and support among various units, the company′s competitive strategy. Finally to make feasible recommendations for those three projects.
    Appears in Collections:[資訊管理研究所] 博碩士論文

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