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    Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/66730


    Title: 陶海南;DAO HAI NAM
    Authors: 陶海南;NAM,DAO HAI
    Contributors: 人力資源管理研究所
    Keywords: 人格特質;工作特性;工作績效
    Date: 2015-01-13
    Issue Date: 2015-03-16 15:07:30 (UTC+8)
    Publisher: 國立中央大學
    Abstract: 本研究主要探討藥廠業務人員人格特質,工作特性及工作績效之關聯。希望透過此研究能找出具影響力業務員的節選條件,以甄選到適合的員工為了創造更佳的工作績效,並做為人力資源管理上運用參考依據。

    本研究以藥廠業務人員為樣本,工作特性為干擾變數,人口統計變數及人格特質量表納入個人變數,此研究探討人格特質、工作特性及工作績效之間的關連性。因此研究分成為三個部分:其一,採用莊璦嘉、蘇弘文(2005)譯自Goldberg(1999)所發展的五大人格特質量表及Campbell(1987)和Motowidlo & Van Soctter(1994)發展的任務績效和脈絡績效,以驗證,是否人格特質會影響工作績效;其二,根據Hackman & Oldhan(1975)發展工作特性量表及由洪清香(民68)所翻譯成短題本,以了解隨著工作特性的變化對工作績效有如何的影響;其三,探討人格特質對工作績效之影響程度,是否隨著工作特性之改變而有不同之變化。經過分析之後,模型一發現五大人格特質與藥廠業務人員之工作績效有顯著正相關,其中勤勉審慎性和外向性對工作績效有較佳的預測能力。模型二發現工作特性中具有完整性、重要性以及自主性對藥廠業務人員之工作績效有比較佳的預測能力並有顯示正向影響。模型三人格特質與工作特性之交互作用對工作績效沒有顯著正相關。
    ;The study aims to explore the relationship between personality traits, job characteristics, and job performance of sales representatives in pharmaceutical industry. Based on the survey and analysis result, qualifications of potential sales which can help organization to improve the performances are suggested.

    In this study, the research objects are sales representative. Characteristics, demographic and personality trait are treated as moderator, demographic, and personal variables, respectively. This study explores the correlation among these factors and can be divided into three parts. First, the big five personality traits questionnaire translated from Goldberg (1999) is adopted to find the correlation between personality traits and job performance. Second, Hackman & Oldhan (1975) methods are applied to find the correlation between job characteristics and job performance. Third, the effect of personality traits and job characteristics on the job performance is discussed. As a result, in the model number one, the big five personality traits had positive correlation with job performance in term of “conscientiousness” and “extraversion”. In the model number two, “skill identity”, “task significance” and “autonomy” are discovered to owning positive correlation with job performance. In the last model, there isn’t any suggestion about the interaction between personality traits and job characteristics effect to job performance.
    Appears in Collections:[人力資源管理研究所] 博碩士論文

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