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    Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/71467


    Title: 性別對於線上服飾網站之 忠誠度探討-滿意度及轉換成本為中介
    Authors: 袁嘉涓;Yuan,Jia-Jyuan
    Contributors: 企業管理學系
    Keywords: 男女差異;網站忠誠度;滿意度;轉換成本;沈浸體驗;系統品質
    Date: 2016-06-24
    Issue Date: 2016-10-13 13:06:39 (UTC+8)
    Publisher: 國立中央大學
    Abstract: 本研究目的主要是以性別差異去探討,在現今如此激烈的線上服飾網站中,是否不同性別對於服飾網站偏好的特性會有所不同。如女性多偏好透過購物時所帶來的樂趣提升網站忠誠度; 男性則偏好從快速購物來提升對網站之忠誠度。本研究模型架構為探討網站忠誠度之形成並以性別做調節變數。將沈浸體驗與系統品質作為影響顧客忠誠度的內外在動機,加入滿意度與轉換成本為中介影響,來探討網站忠誠度之形成。
    本研究使用網路問卷調查方式,以曾有網購服飾經驗的消費者做為調查對象,回收有效問卷為402份進行結構方程式分析。結果發現,就沉浸體驗來看,男性相較於女性更容易從愉悅與時間扭曲性中獲得滿意度,且從專注中提高對該網站之轉換成本。就系統品質來看,女性偏好從網頁設計與感知安全性而提高滿意度,且從感知安全性中提高對該網站之轉換成本,男性則偏好從便利性提高其滿意度。
    ;This study is aim to disscuss the gender difference on today competetive online clothing market. In the past study, gender difference leads to different website loyalty. Such as woman get loyalty from shopping enjoyment and man from fast shopping. Also, website loyalty is proved to be the key to make website profitable and long-tern living. Our study model talks about which factors forming the website loyalty and using gender as moderater. We use flow experience as the intrinsic motive and use system quality as the extrinsic motive of customer. This study collects 460 samples in total by using internet questionnaires. Analyzing upon 402 usable responses by SPSS21、AMOS21 reveals that the measurement model has good reliability and validity. Based on the structural equation modeling, the result reveals that, in terns of flow experience, man tends to get satisfaction from enjoyment and tends to get more switching cost from focus. Man tends to get satisfaction from time distortion and woman tends to get more switching cost from time distortion. In terns of system quality, woman tends to get satisfaction from web design& perceived security ; Man tends to get satisfaction from convenience. Woman will have more switching cost due to perceived security but man don’t.
    Appears in Collections:[企業管理研究所] 博碩士論文

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