研究結果發現，從產品退修資訊檢討結合研發設計端的設計審查以及新產品開發流程關卡機制的優化導入，比較市場銷售產品在改善前與改善後品質數據上有明顯大幅度的改善。本研究建議未來推動新專案，應先瞭解品質指標與市場退修資訊以及設計審查的檢討，並加以流程系統化有效管理專案產品開發上的管控，專案團隊所有成員彼此對產品負責，提升產品在市場的競爭力。 ;With the constant innovation of technology and products in recent years, good quality or the liability of the new product’s lifetime have become important criteria for client’s purchases decision. In order to design, develop and produce new products with good quality, enterprises need to take close look at the product development cycle, R&D procedures and quality control/investigation mechanisms, etc.
This study addresses a case study to address the aforementioned questions. The present study focuses on improving the quality of new products via the information collected at the products repair and return process. In specific, this study analyzes the return and repair procedures of products and then proposes plausible solution to the problems found during the process. Based on the findings, this study finds that integrating the information collected from the market and resigning the improvement procedures which significantly reduces the return rates of subsequent new products.
The results also show great improvement of the quality data by comparing the products sold on the market before and after implementing the improvement process. This study found that it is necessary to systematize the design procedures to efficiently manage and control the product development cycle. Conclusions and implications of the study are provided at the end of the study.
