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    Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/72151

    Title: 產品退修資訊對新產品品質改善之研究-以F公司為例
    Authors: 游慶鐘;Yu,Ching-Chung
    Contributors: 資訊管理學系在職專班
    Keywords: 產品退修;新產品開發流程;品質;改善檢討;repair and return of products;new products’ development procedures;quality control
    Date: 2016-06-27
    Issue Date: 2016-10-13 14:28:52 (UTC+8)
    Publisher: 國立中央大學
    Abstract: 近年來隨著科技不斷的創新、研發技術與生產製造產品的多元化,對於產品首次使用的感觀與產品壽命的可靠度,已成為消費者首購產品參考選擇指標。然而,各家企業要在時間上、速度上、品質上推出品質穩定的產品,設計研發流程品質管控就格外重要。本研究主要以產品退修資訊對新產品品質改善之研究為出發,探討新產品在開發設計階段的品質流程管控。


    ;With the constant innovation of technology and products in recent years, good quality or the liability of the new product’s lifetime have become important criteria for client’s purchases decision. In order to design, develop and produce new products with good quality, enterprises need to take close look at the product development cycle, R&D procedures and quality control/investigation mechanisms, etc.

    This study addresses a case study to address the aforementioned questions. The present study focuses on improving the quality of new products via the information collected at the products repair and return process. In specific, this study analyzes the return and repair procedures of products and then proposes plausible solution to the problems found during the process. Based on the findings, this study finds that integrating the information collected from the market and resigning the improvement procedures which significantly reduces the return rates of subsequent new products.

    The results also show great improvement of the quality data by comparing the products sold on the market before and after implementing the improvement process. This study found that it is necessary to systematize the design procedures to efficiently manage and control the product development cycle. Conclusions and implications of the study are provided at the end of the study.
    Appears in Collections:[資訊管理學系碩士在職專班 ] 博碩士論文

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