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    Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/76376

    Title: 高科技業員工協助方案實施滿意度與離職傾向之關聯性研究-以組織承諾為中介變項;A Study of Relationship between Satisfaction with Employee Assistance Programs and Turnover Intention in High-tech Industry-The Mediating effects of Organizational Commitment
    Authors: 王雅云;Wang, Ya-Yun
    Contributors: 人力資源管理研究所
    Keywords: 高科技產業;員工協助方案;組織承諾;離職傾向;High-tech industry;Employee Assistance Programs;Organizational Commitment;Turnover Intention
    Date: 2018-06-21
    Issue Date: 2018-08-31 11:07:15 (UTC+8)
    Publisher: 國立中央大學
    Abstract: 我國政府全力推動高科技產業,而員工可能因高度環境不確定性而感到工作負荷及不安全感,伴隨全球憂鬱症及肥胖症普及容易引發員工各種身心症狀或疾病,將影響個人或組織績效表現及發生職場安全等問題,將為組織帶來嚴重影響,而員工協助方案能夠解決員工在各方面遇到的問題,使其擁有健康身心工作,為組織帶來良好成效。
    本研究分析結果顯示:(1)員工協助方案的實施滿意度與離職傾向有顯著負向關聯;(2) 員工協助方案的實施滿意度皆與情感性承諾、規範性承諾有顯著正向關聯;(3)情感性承諾、持續性承諾及規範性承諾皆與離職傾向有顯著負向關聯;(4)情感性承諾、規範性承諾皆在員工協助方案的實施滿意度與離職傾向之間距有中介效果。
    ;High-tech industry has continually developed for these years in Taiwan, and employees easily experience stress and the feelings of unsafety in the workplace because of the high environmental uncertainty. More and more people suffer from depression and obesity, employees with depression and obesity are more likely to get physical and mental illnesses which negatively influence the individual and organizational performance. Employee Assistance Programs (EAPs) can help employees resolve a variety of different work/life issues, then improve individual and organizational performance.
    There was little literature about the satisfaction of the EAPs associated with turnover intention, also lacked the mediator analysis of organizational commitment between EAPs satisfaction and turnover intention. Therefore, this study aimed to understand the relationship between the EAPs satisfaction, organizational commitment and turnover intention. This study has collected data from employees who are working in high-tech industry in Taiwan, and 235 valid samples were returned.
    The findings of this study were as follows: (1) EAPs satisfaction has significantly negative effect on turnover intention. (2) EAPs satisfaction has significantly positive effect on affective commitment, normative commitment. (3) Affective commitment, continuance commitment, normative commitment have significantly negative effect on turnover intention. (4) Affective commitment, normative commitment fully mediates the relationship between EAPs satisfaction and turnover intention.
    The results of this study suggest that high-tech companies should have EAPs satisfaction surveys to improve EAPs service, and try to increate employees’ affective commitment and normative commitment for organization. Moreover, it is recommended to conduct more in-depth research in the future with the limitations of this study.
    Appears in Collections:[人力資源管理研究所] 博碩士論文

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