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    Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/76402

    Title: 客製化服務、科技壓力與工作滿意度:以自我效能為調節變項;The Relationship Between Service Customization, Technostress and Job Satisfaction with the Moderating Effect of Self-efficacy
    Authors: 廖秀伶;Liao, Hsiu-Ling
    Contributors: 人力資源管理研究所
    Keywords: 客製化服務;科技壓力;工作滿意度;自我效能;service customization;technostress;job satisfaction;self-efficacy
    Date: 2018-07-10
    Issue Date: 2018-08-31 11:08:07 (UTC+8)
    Publisher: 國立中央大學
    Abstract: 隨著全球化趨勢與數位資訊時代的衝擊,金融業所面臨的挑戰也越來越大,包含
    階段發放問卷,調查時間為2017 年12 月至2018 年1 月,共回收300 份有效配對樣
    政策調整的基礎。;With the impact of globalization and the change of the technology information, the
    financial industry is facing more competition and challenges than before, including changes
    in service and technostress. Therefore, this study is focuses on employees in the domestic
    financial industry, and the purpose of the study was to investigate the relationship between
    service customization, technostress and job satisfaction. We also examine the moderating
    effect of self-efficacy between service customization and technostress.
    This research surveyed employees in the financial industry and collected 300 valid
    samples. The questionnaires were obtained from December 2017 to January 2018 .
    The result found as below: service customization has significantly negative effects on
    technostress; technostress has significantly negative effects on job satisfaction; the
    relationship between using service customization and job satisfaction will be mediated by
    Appears in Collections:[人力資源管理研究所] 博碩士論文

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