體驗式員工服務對員工留任意願之影響─以員工投入為中介變項

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题名:	體驗式員工服務對員工留任意願之影響─以員工投入為中介變項
作者:	張展;ZHANG, ZHAN
贡献者:	人力資源管理研究所
关键词:	體驗式員工服務;工作投入;留任意願;employee experience service;job engagement;employee retention
日期:	2019-07-10
上传时间:	2019-09-03 12:06:28 (UTC+8)
出版者:	國立中央大學
摘要:	隨著體驗經濟的到來，人們越來越重視體驗服務。企業面臨人才流失的情況下逐漸重視員工工作體驗。本研究之目的為探究體驗式員工服務對留任意願之影響，並且將體驗式員工服務分為物理環境、科技環境、文化環境三個構面進行分析；其次探討工作投入是否會對上述影響產生中介作用。本研究採用電子問卷調查方式進行收集資料，抽樣方法為便利抽樣，發放對象包括金融業、科技業、政府部門等，共發放 725 份，回收 342 份，回收率 47.1%。研究結果發現體驗式員工服務對組織留任意願具有正向影響，且工作投入具有部分中介效果。;In the context of experience economy, people are paying attention to experience. Enterprises becoming concentrate on employee′s work experience in the face of brain drain. The purpose of this study is to explore the impact of employee experience service on retention, and divide the employee experience service into three parts: physical environment, technology environment and cultural environment. Secondly, it will discuss whether the job engagement will mediate the influence effect. The questionnaire was convenience sampled and distributed to the financial industry, technology industry, government departments, etc. A total of 725 questionnaires were sent and 342 were returned, with a returned rate of 47.1%. The study found that employee experience service has a positive impact on employee retention, and the relationship between employee experience service and retention is partially mediated by job engagement.
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