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    Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/80079


    Title: 員工體驗與工作敬業心關係之研究-以關係型心理契約為中介變項;The study of the relationship between Employee Experience and Work Engagement – Using Relative Contract as a Mediator
    Authors: 張瑞芸;Chang, Rui-Yun
    Contributors: 人力資源管理研究所在職專班
    Keywords: 員工體驗;工作敬業心;心理契約;關係型心理契約;Employee Experience;Work Engagement;Relative Psychology Contract
    Date: 2019-07-03
    Issue Date: 2019-09-03 12:08:47 (UTC+8)
    Publisher: 國立中央大學
    Abstract: 隨著職場上的世代交替,工作者對於工作場域的型態與工作內容上的心態也不斷地改變,企業內部環境激盪著許多如何吸引人才與提升組織績效的新思維,以因應新世代的工作者對於工作中的自主感受、工作內容的獨特體驗以及數位化環境的工作價值等等重要因子的需求。

    本研究以工作於台灣或大陸兩岸的華人企業工作者為研究對象,採取便利抽樣的方法透過網路問卷執行,進行資料的收集與分析。有效問卷共323份,受訪者的性別比例大致相當。本研究量表透過信效度分析、相關分析法與迴歸分析法等,進行研究假設的檢驗。

    研究結果發現以“員工體驗”為重點的管理方式,對於工作者的“工作敬業心”有正向的影響,有助於積極性工作行為的展現;同時,透過員工對於組織內施行的員工體驗管理方式的認同,會經由關係型心理契約的中介,進而轉入工作敬業心的提升。本研究結果,於學術以及實務上的管理應用與設計,均實具正面效益。

    關鍵字 : 員工體驗、工作敬業心、心理契約、關係型心理契約;With the succession of generations in the workplace, changes in the form of work and mentality of the workers have been evolved continuously . Organizations are stirring up with new ideas to attract talents and to promote organizational performance. These measures are to respond to the needs of the new generation work values on work autonomy, unique experience, and digital combination.

    In this study, we are focused on the workers from chineses enterprise in Taiwan and China. Data collection is proceed with online survey using the convenient sampling method. The 323 valid questionnaires are having a balanced gender ratio. The core study and data interpretation is conducted by reliability and validity analysis, Pearson correlation, and regression analysis.

    Our research result found that companies with a "employee experience" oriented management have a significant positive influence on "work engagement". It would result in a direct enhancement on work performance. With the recognition of the organization′s implementation of employee experience management, the intermediation of relative contract will promote employee′s dedication and "work engagement". The results of this study could provide a in-depth reference for further research and practice management implementation.

    Keywords: Employee Experience, Work Engagement, Relative Psychology Contract
    Appears in Collections:[人力資源管理研究所碩士在職專班 ] 博碩士論文

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