全球化是不可逆的趨勢，組織中不論是領導者或部屬，皆身處在一個時間、人力、財力資源有限的壓力氛圍，持續不斷被要求、利益與觀點牴觸矛盾的工作環境中，為了有效處理組織越來越多的矛盾需求議題，必須培養一種”兼而有之”的矛盾領導能力。而矛盾領導行為對於部屬工作績效的影響效應，始終是相當值得深入探討的領域，過往相關研究尚未針對工作角色行為，在矛盾領導行為與部屬工作績效的影響性探討，因而引發本研究的研究動機，期聚焦在工作相關的行為層面，探討三者之關聯性。 本研究目的在於探討部屬的工作熟練度、適應行為、主動積極行為在主管矛盾領導行為與其工作績效間的中介效果，根據社會學習理論，領導者的認知與行為會影響部屬並促使其學習仿效行為模式；適應性績效理論提及，具有適應能力的人在組織中將快速彰顯其重要性；角色理論觀點亦表示，當組織環境不確定性高、相互依賴程度高時，個人、團隊與組織都必須主動採取行動，才能創造有效益的結果，依上述顯示工作熟練度、適應行為、主動積極行為，在矛盾領導行為與工作績效之間可能扮演著中介的角色。 本研究在台灣蒐集的跨組織有效669份主管部屬配對問卷，發現工作熟練度在矛盾領導行為與部屬工作績效間，具完全中介的效果；適應行為具部分中介的效果；主動積極行為則未具中介效果。 ;Globalization is an irreversible trend. In an organization, whether leaders or subordinates, they are under the pressure of limited time, manpower and financial resources. They are constantly required and in a working environment where interests and views conflict. In order to effectively deal with more and more contradictory needs of organizations, it is necessary to cultivate a kind of " both-and" paradoxical leadership ability. However, the effect of paradoxical leadership behavior on subordinate job performance is always a field worthy of further discussion. Past relevant studies have not yet focused on the role of work behavior and the impact of paradoxical leadership behavior on subordinate job performance, which has triggered the research motivation of this study, with a view to focus on the work-related behavior level and exploring the relevance of the three. The purpose of this study is to explore the mediating effect of subordinates′ task proficiency, adaptive behavior and proactive behavior on the relationship between supervisors′ paradoxical leadership behavior and subordinates′ job performance. According to Social Cognitive Theory, leaders′ cognition and behavior will influence subordinates and promote them to learn to imitate behavior patterns; Adaptive Performance mentions that people with adaptability will quickly show their importance in the organization; The Role Theory also shows that when the organizational environment is highly uncertain and interdependent, individuals, teams and organizations must take the initiative to create effective results. According to the above findings, job proficiency, adaptive behavior and proactive behavior may play an intermediary role between paradoxical leadership behavior and subordinate performance. In this study, 669 cross-organizational valid leader-subordinate matching questionnaires were collected in Taiwan. It was found that job proficiency was a significant mediator between paradoxical leadership behavior and subordinate performance; Adaptive behavior has partial mediating effect, while proactive behavior has no mediating effect.
