隨著科技發展，企業資源規劃系統 (Enterprise Resource Planning, ERP) 也逐漸發展成熟，ERP系統能夠有效整合流程與資訊，為企業提升生產力。近幾年來，多數企業皆已導入ERP系統，然而隨著企業成長，有些較為小型或功能簡單的ERP系統不再能滿足企業逐漸成長的需求，因此需要進行轉換及升級。在更換系統時，如何降低員工抗拒是重要的議題，因此，本研究以科技接受模型為基礎，並將變革管理作為外部變數，探討公司的變革管理措施對於員工對新ERP系統的認知及行為意圖之影響。 本研究以一家正在進行ERP系統更換專案的電子零件製造公司作為目標個案，以直接參與的方式進行實地觀察，並針對個案範圍內之參與者進行問卷調查，使用基於偏最小平方法的結構方程模式 (PLS-SEM) 進行分析，探討在接受公司組織的變革管理措施後，使用者最終對於新系統的接受度和使用意願是否能提高。 研究結果顯示，當接受變革管理措施後，使用者能知覺系統更加易用，提高知覺易用性後會連帶提升知覺有用性，而提升知覺有用性後會對新ERP系統產生正面的評價及態度，最終產生使用新系統的意願及意圖。 ;With the advancement of technology, Enterprise Resource Planning (ERP) systems have also matured gradually. ERP systems effectively integrate processes and information, enhancing productivity for businesses. In recent years, most companies have adopted ERP systems. However, as businesses grow, some smaller or less sophisticated ERP systems can no longer meet the evolving needs of the company, necessitating a transition and upgrade. When replacing systems, reducing employee resistance is a crucial concern. Therefore, this study is based on the Technology Acceptance Model, with change management as an external variable, to investigate the impact of the company′s change management measures on employees′ perception and behavioral intent towards the new ERP system. This study focuses on an electronic manufacturing company currently undergoing an ERP system replacement project. It involves on-site observations and a survey of participants within the case scope. The structural equation modeling based on Partial Least Squares (PLS-SEM) is employed for analysis to explore whether acceptance and willingness to use the new system can be improved after the implementation of the company′s change management measures. The research results indicate that after accepting change management measures, users perceive the system as more user-friendly. Increased perceived ease of use is associated with enhanced perceived usefulness, which, in turn, leads to positive evaluations and attitudes towards the new ERP system. Ultimately, this results in the intention and willingness to use the new system.
