根據2022年行政院主計總處的調查結果，2020年台灣「退出職場」人數首度超越「進入職場」，反映人口負成長趨勢加劇，因此企業需關注留才議題以避免高流動率導致的人才流失和組織士氣低落等成本，而如何提升從業人員的留任意願便尤為重要。 本研究以員工賦權為研究主題，並以工作豐富化、組織承諾為序列中介變項，以證實員工賦權會正向影響留任意願，且工作豐富化和組織承諾在此具備序列中介效果；本研究受測對象為台灣地區在職人員，調查方式採取於網路上進行問卷發放，最後經檢視並剔除無效問卷後，有效問卷共計290份，再以SPSS統計軟體分析研究模型之序列中介效果，結果發現：(1) 員工賦權對於留任意願具有正向影響；(2) 員工賦權對於工作豐富化具有正向影響；(3) 員工賦權對於組織承諾具有正向影響；(4) 工作豐富化對於組織承諾具有正向影響；(5) 工作豐富化對於留任意願無顯著正向影響；(6) 組織承諾對於留任意願具有正向影響；(7) 員工賦權會依序透過工作豐富化以及組織承諾對於留任意願產生正向影響。 根據研究結果，員工賦權有益於工作豐富化，進而促進組織承諾並提高留任意願，因此企業可以透過建立賦予員工自主和參與組織決策的文化、重視工作的設計與內容，積極培養員工對組織的情感承諾等措施來預防和因應勞動力短缺造成的人才攻防戰，從而提升組織穩定性與競爭力。;According to a 2022 survey conducted by the Executive Yuan, the number of individuals leaving the workforce surpassed those entering it for the first time in 2020. This trend reflects a worsening population decline, emphasizing the need for companies to address talent retention to avoid costs, including talent loss and reduced organizational morale.
This study investigates whether empowerment influences employees’ retention intention and examines whether job enrichment and organizational commitment sequentially mediate in this research model. Surveying employed individuals in Taiwan through online questionnaires, a total of 290 valid responses were analyzed with SPSS. The final results show that: (1) Empowerment positively influences retention intention; (2) Empowerment positively influences job enrichment; (3) Empowerment positively influences organizational commitment; (4) Job enrichment positively influences organizational commitment; (5) Job enrichment doesn’t have a significant positive influence on retention intention; (6) Organizational commitment positively influences retention intention; (7) Empowerment sequentially influences retention intention through job enrichment and organizational commitment.
These finding demonstrate that empowerment benefits job enrichment, thereby promoting organizational commitment and increasing retention intention. Consequently, companies can prevent and address talent shortages by establishing a culture that empowers employees with autonomy and involvement in decision-making, emphasizing the design and content of work, and actively fostering employees′ emotional commitment to the organization.
