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    Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/66784

    Title: ERP供應商與顧問服務品質滿意程度對ERP風險管理與組織績效之影響;The impact of ERP Service Quality on ERP Risk management and organizational performance
    Authors: 陳奕嘉;CHEN,I-CHIA
    Contributors: 企業管理學系
    Keywords: 企業資源規劃(ERP);風險管理;ERP績效;ERP system;Risks management;ERP performance
    Date: 2015-01-22
    Issue Date: 2015-03-16 15:33:15 (UTC+8)
    Publisher: 國立中央大學
    Abstract: 中文摘要
    Enterprise Resource Planning (ERP) system is an integrated business suite application that provides real-time information integration. It’s regarded as the best solution to improve operational efficiency and reduce cost of traditional operation processes. As a result, lots of enterprises headed to implement ERP system in 1990s.
    As we know, the choice of ERP system vendors as well as the external consultants assistance are critical factors when implementing ERP system; however, after implementing ERP system, managers tends to ignore the possible impact on IT governance. In that way, companies may not achieve their desired results or positive impact on organizational performance after implementing ERP system
    Thus, this study use questionnaires sent to 4,276 sample companies in Taiwan. We hope to find out the relationship between ERP system vendors as well as the external consultants service quality satisfaction before implementing ERP and the risks management achievement, organizational performance after implementing ERP by analyzing questionnaires data to identify which factors could have positive help.
    This study results show as below:
    (1)Either ERP system vendors or external consultants service quality satisfaction are able to have positive impact on risks management achievement.
    (2) ERP system vendors and external consultants entirely service quality satisfaction have positive impact on organizational performance after implementing ERP system.
    (3)The higher risks management achievement can lead to better organizationalperformance
    Appears in Collections:[企業管理研究所] 博碩士論文

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