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|Title: ||組織信任、知識分享與知識心理所有權的關聯－調節式中介效果檢驗;The Relationship Between Organizational Trust, Knowledge-Sharing and Knowledge Psychological Ownership—An Examination of Moderated Mediation Effect|
|Keywords: ||信任;知識分享;內隱知識;外顯知識;知識心理所有權;Trust;Knowledge sharing;Tacit knowledge;Explicit knowledge;Knowledge psychological ownership|
|Issue Date: ||2016-10-13 11:21:17 (UTC+8)|
;Knowledge is a strategic resource for enterprises to maintain their competitive advantage, and knowledge-sharing is the most important process for knowledge management; therefore, enterprises should motivate employees to share knowledge. If employees are willing to share knowledge with workmates, the enterprise will increase its value because knowledge is accumulated. According to the rational choice theory, this thesis argues that trust, as an essential factor in organization, promotes knowledge-sharing among employees. The trust have in their coworkers, supervisors and the organization’s decision influences knowledge-sharing, including tacit and explicit knowledge. However, knowledge is a valuable resource, how will self-serving human-natured employees be willing to share their knowledge? According to the theory of social dilemmas, employees who possess knowledge are aware that they own the knowledge. Knowledge-sharing is contingent on cost- and interest-based consideration as well as the control right-based motive.
The sample of this study comprised enterprises which had adopted knowledge management system in Taiwan. In each enterprise, 3 to 10 employees from R&D department were selected to complete the survey which was designed to measure the personal perception of the employees. Data were collected at two points in time over an eight-month period. 316 valid pair-questionnaire were retrieved. The reliability and validity of the research information were analyzed, and the hierarchical regression model was adopted to test the the hypotheses. The research results are: (1) the sharing of tacit knowledge was helpful for the sharing of explicit knowledge; (2)the relationship between the trust in coworkers, trust in supervisors, trust in organization and the sharing of explicit knowledge mediated by the sharing of tacit knowledge; (3) the knowledge psychological ownership significantly moderated the relationship between trust in organization and the sharing of explicit knowledge; (4)Moderated mediation effects further demonstrated that knowledge psychological ownership moderated the strength of the mediated relationships between trust in organization and the sharing of explicit knowledge via the sharing of tacit knowledge.
This thesis suggests that the trust perception of employees has enormous effects on the sharing of knowledge, but the effects are conditional. In particular, if employees protect their knowledge out of self-serving tendencies, the effects of the trust perception of employees on the sharing of knowledge will change. This study shows that the combination of the rational choice theory and the theory of social dilemmas offers a clearer understanding of the conditions for knowledge-sharing. This is a main theoretical contribution of this study. More implications and references for researchers and practitioners in management are discussed.
|Appears in Collections:||[人力資源管理研究所] 博碩士論文|
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