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    Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/71524

    Title: 正負網路評論之有效性探討 ─以讀者信任程度為調節變項;The moderating effect of reader trust on the negativity bias on online review
    Authors: 陳宜萱;Chen,Yi-Hsuan
    Contributors: 企業管理學系
    Keywords: 正負網路評論;負面偏誤;信任;評論有效性;Online review valence;Negativity bias;Trust;Review Helpfulness
    Date: 2016-09-14
    Issue Date: 2016-10-13 13:11:09 (UTC+8)
    Publisher: 國立中央大學
    Abstract: 在網路日益發達的社會中,藉由網路分享的網路評論也隨之受到大眾之關注。根據資策會調查之結果發現台灣使用網路的消費族群中高達81%的消費者在購物前會使用網路口碑做為購物之參考。網路評論的盛行也使得網路評論之有效性受到業界及學者的關注。
    在探討評論有效性的過程中,學者發現讀者通常會比較重視負面之網路評論所提供的訊息,而這樣的現象被稱為負面偏誤(Negativity Bias),且因為網路環境虛擬且存在著許多風險,信任對於網路互動扮演著十分重要的角色。因此,本研究旨在探討信任及讀者態度對於正負面網路評論之有效性影響。
    ;In an increasingly developed society, the public′s attention is drawn to online reviews. According to the III (Institute for Information Industry) and the results of a survey they undertook; they discovered that up to 81% of Taiwanese consumers use online reviews as a reference when shopping. As the online review has grown increasingly popular, so too, it has also become an important factor for the industry and scholars.
    During the process of discussing online review validity, researchers found that readers would usually pay more attention to negative online reviews. Such a phenomenon is called negativity bias, and because of how the virtual network operates—including potential risks from people writing misleading online information—trust towards network interaction plays a very important role. Therefore, the purpose of this study is to explore the effectiveness of trust and the readers’ attitude on the effectiveness of both positive and negative online reviews.
    This study selected a positive and negative online review through pretest. The Experimental Design and Research Method we created to conduct this experiment included dividing our subjects into two groups. One group read only the positive review, and the other saw only the negative review. Afterwards, the subjects were then required to fill out a questionnaire, which resulted in a total of 291 valid questionnaires at the end of the study. The results showed that:
    1. The effect of negative online reviews will be greater than positive online reviews.
    2. Trustworthy positive moderate negative bias.
    3. If the readers and the online review are consistent, the reader′s trust should be enhanced; but on the contrary, the trust is weakened.
    Appears in Collections:[企業管理研究所] 博碩士論文

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