在這個競爭激烈的社會，知識就是力量，是個人的重要資源。然而，知識也是需要透過彼此分享才能發揮其最大的作用與價值，對組織而言，創造與運用知識的能力更是決定了組織的存亡，如何提升成員們在人際互動間傳遞或分享知識的意願對組織的發展尤其重要。 本研究旨在探討組織成員間的互惠、信任、職場友誼與知識分享意願之間的關係，以各行各業的員工為研究對象，透過網路問卷進行資料蒐集與分析，以驗證本研究所提出之假設。研究結果顯示互惠、信任、職場友誼皆與員工的知識分享意願有正向的關係；互惠和信任皆與職場友誼有正向的關係；以及職場友誼對於互惠與知識分享意願、信任與知識分享意願的關係之間皆有部份中介的效果。基於研究結果，本研究就管理意涵進行探討，並對未來研究提出相關之建議。;In this highly competitive society, knowledge is an important and valuable resource for individuals. Knowledge needs to be shared with others in order to maximize its role and value. For organizations, the ability to create and use knowledge determines organizational effectiveness. This study aims to explore the relationships among employees’ reciprocity, trust, workplace friendship and the intention to share knowledge. It is found that reciprocity, trust, and workplace friendship are respectively, positively related to employees’ intention to share knowledge. Reciprocity and trust are also positively related to workplace friendship. Workplace friendship mediates the relationship between reciprocity and knowledge sharing intention as well as the relationship between trust and knowledge sharing intention. Based on the findings, managerial implications and suggestions for future research are thus discussed.
