供應商與顧問服務品質在IT治理為中介變項下對ERP績效之影響;IT Governance as a Mediator for the Impact of Supplier and Consultant Service Quality and ERP Performance

NCUIR > School of Management at National Central University > Graduate Institute of Business Administration > Electronic Thesis & Dissertation > Item 987654321/69393

Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/69393

Title:	供應商與顧問服務品質在IT治理為中介變項下對ERP績效之影響;IT Governance as a Mediator for the Impact of Supplier and Consultant Service Quality and ERP Performance
Authors:	許婷姿;Hsu,Ting-Tzu
Contributors:	企業管理學系
Keywords:	企業資源規劃;IT治理;供應商服務品質;顧問服務品質;結構方程式;ERP;IT Governance;Supplier Service Quality;Consultant Service Quality;SEM
Date:	2016-01-26
Issue Date:	2016-03-17 20:12:52 (UTC+8)
Publisher:	國立中央大學
Abstract:	許多學者開始研究ERP導入成功的主因，如領導力與高階管理者的支持等(Bingi, et al., 1999)。而本研究從ERP供應商與顧問面切入，來了解ERP供應商與顧問等外部資源藉由影響IT治理此一公司內部治理的變數，來對ERP績效產生影響的可能性。經由本研究之問卷分析發現，ERP供應商不僅可直接對ERP績效產生正面影響，亦可以透過IT治理來做為中介變數影響ERP績效；而導入之顧問則無法對ERP績效產生影響，卻可影響IT治理並間接影響ERP績效。;There are many articles about the critical factors to the success of ERP implementation, such as leadership or the support from top management (Bingi, et al, 1999). In my study, I focused on how ERP provider, consultant and IT governance affect ERP performance. Through my analysis, I found that ERP provider have positive influence on ERP performance while the consultant who implement ERP can only have positive influence on ERP performance through the effect of IT governance.
Appears in Collections:	[Graduate Institute of Business Administration] Electronic Thesis & Dissertation

Files in This Item:

File	Description	Size	Format
index.html		0Kb	HTML	541	View/Open

社群 sharing

Loading...